Frequently Asked Questions

You Ask — We Answer

How do you schedule an appointment?

You can contact our office and we can help you obtain a referral from your child's pediatrician OR you can contact your child's pediatrician to fax a referral.

What insurances do you take?

We are currently in network with all Medicaid providers and most major commercial insurances. Refer to your insurance tab for more specific information.

Do you offer free screenings?

Yes! We offer free speech, occupational, and physical therapy screening all year around. You do not have to be a current patient to receive a free screening.

How can I pay my bill?

You can pay your bill in person at either of our locations, or pay online by accessing the patient portal at https://login.fusionwebclinic.com/portal/bluegrasspeds

Can I set up a payment plan?

Absolutely! Stop by our front desk receptionist or call our office at any time to set up a payment plan with us

What is your Privacy Policy?

Effective Date: September 2024

At Bluegrass Pediatric Therapies, we are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). This Privacy Statement outlines our practices regarding the collection, use, and protection of your PII.

1. Information We Collect

We may collect PII in various ways, including when you:

Register for our services
Fill out forms on our website
Communicate with us via email or phone

The types of PII we may collect include, but are not limited to:

Names
Addresses
Phone numbers
Email addresses
Health-related information as necessary for therapy services

2. Use of Your Information

The PII we collect is used for the following purposes:

To provide and manage our services
To communicate with you about your account or services
To respond to your inquiries and provide customer support
To comply with applicable laws and regulations

3. Sharing of Information

We want to assure you that your PII is safe with us. Bluegrass Pediatric Therapies does not sell, trade, or otherwise transfer your PII to third parties for marketing purposes. We do not share your information with outside parties except in the following circumstances:

Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., insurance companies or IT support). These third parties will have access to your PII only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements: We may disclose your PII if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Security

We take the security of your PII seriously. We implement a variety of security measures to maintain the safety of your PII, including:

Encryption of sensitive information
Secure storage solutions
Regular security audits

While we strive to use commercially acceptable means to protect your PII, we cannot guarantee its absolute security.

5. Your Rights

You have the right to:

Access the PII we hold about you
Request correction of any inaccuracies in your PII
Request the deletion of your PII, subject to legal obligations

To exercise these rights, please contact us using the information provided below.

6. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. We will notify you of any changes by posting the new Privacy Statement on our website. Your continued use of our services following any changes constitutes your acceptance of the new Privacy Statement.

At Bluegrass Pediatric Therapies, we value your privacy and are committed to protecting your information. This SMS Disclosure and Privacy Policy outlines how we manage your information when you opt-in to receive SMS communications from us.

1. Consent to Receive SMS Messages

By providing your mobile number and opting to receive SMS messages from Bluegrass Pediatric Therapies, you consent to receive text messages related to our services, appointment reminders, updates, and other relevant information. Message and data rates may apply.

2. Frequency of Messages

You may receive recurring messages. The frequency of messages will vary based on your interactions with our services.

3. Opting Out

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS you receive from us. Upon opting out, you will no longer receive SMS communications from Bluegrass Pediatric Therapies.

4. Information We Collect

When you opt in for SMS communications, we may collect:

Your mobile number
The content of your messages
Other information you provide during the opt-in process

5. Use of Your Information

Your information will be used solely for the purpose of providing you with relevant SMS communications. We will not use your mobile number for marketing purposes or share it with third parties without your explicit consent.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

7. Changes to This Policy

We may update this SMS Disclosure and Privacy Policy from time to time. We will notify you of any changes by updating the policy on our website. Your continued use of our SMS services after changes are made signifies your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Privacy Statement or our data practices, please contact us:

Bluegrass Pediatric Therapies
2150 Lexington Road Suites A & B
Richmond, KY 40475
859-353-5445

Thank you for trusting Bluegrass Pediatric Therapies with your care and information. Your privacy is our priority.